Welcome to infotechsupport24

Do you have an IT staff?

Whether you want to outsource all or just part of your IT support, our IT specialists will help you. Above all, we strive to provide honest, transparent and high-quality IT services at an affordable price.

Our co-managed IT support works alongside your in-house IT team and can also cover vacation days. In addition, we are able to support you with larger projects when additional staff are required. Either through regular call-outs or by utilizing hourly quotas, we work seamlessly with your existing team to augment your in-house IT support.

 

IT Service
We have trained and experienced professionals who are able to handle various levels of IT support based on typical ITIL definitions. With expertise in basic, advanced and complex technical support, including servers, networks and end-user computing (EUC), our team is well equipped to resolve a wide range of IT issues. This expertise ensures that our organization uses its IT infrastructure effectively and provides the best possible support to end users.

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IT-Support

We take over the help desk support and, if necessary, the 24/7 technical support service and thus ensure that your employees in the office/home office and in production can work comfortably and without disruption.

  • Telephone and written processing, prioritization of support requests in the ticket systems
  • Installation, configuration and maintenance of your Windows client operating systems and networks
  • Troubleshooting technical faults in your IT infrastructure
  • Setup, provision and support of hardware and software components
  • Backing up and maintaining your data in accordance with the EU General Data Protection Regulation (GDPR)
  • Setting up new PCs and notebooks
  • Managing user accounts and user authorizations
  • Network maintenance
  • Creation of user manuals and employee training


T-Outsourcing: Great opportunities for your company
Together we design a sensible strategy that enables your company to concentrate on its core business areas. The digitalization required for this is saved by commissioning our experts and specialists. This not only increases efficiency and productivity in the core areas, but also in the outsourced areas.

You can benefit from the following advantages:

✔︎ Improved company performance

✔︎ Time and cost savings

✔︎ 24/7 availability

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Outsourced IT-Support, Mitverwaltet oder komplette Übernahme

We offer outsourced IT support. This ranges from a few hours per week to a fully integrated on-site presence. We are happy to bring our own team, alternatively we can work with your internal IT support team.

This offer can be used, for example, for customers who are about to hire their own internal IT staff or who need additional support for an existing internal project. We can also relieve you in the event of vacation or illness. There are no recruitment costs for you.

 

What can we do?

We can provide you with a suitable engineer at a time and for a duration that suits you, e.g. half a day a week, half a day every two weeks or 3 days a week.

Help with recruitment
If your needs go beyond what we can offer in a fully outsourced scenario, we can assist you with specifying, interviewing and vetting an in-house IT person.

 

Pricing:
Our pricing is largely dependent on the length of engagement and the nature of the work. Contact us for a customized quote.

 

Additional services:
We are happy to support you and provide you with our expertise in the development of individual applications with object-oriented programming languages such as C#, Java and SharePoint. The development of Microsoft SQL Server Management Studio or Oracle databases is also part of our service portfolio. We are also happy to take on the creation of professional corporate or private websites. For more information, please contact us for a free initial consultation.

Kontakt

Contact us today to work together on the future of your company.